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Posts: 6351
07/09/2012 11:59 PM
Posts: 19138
07/10/2012 1:09 AM
Hp GaL04 wrote:When a customer decides to bitch and complain at the total.
07/10/2012 1:34 AM
SanchezOnFire wrote:I don't like when customers are so vague I gotta play 20 questions just to figure out what they want. They know what they came here for to begin with. I don't like slow movers because than I get the talk. I also cant stand when you don't speak english and I'm trying to help you figure out what you need and you get mad at me and yell because I don't understand. At least I'm trying. Oh and people searching the end of the earth for exact change. I get that you want the nearest dollar but they'll take at least 3 minutes to find CHANGE. And then I gotta count it. There are some that get mad that I gotta count it. They say stuff like, "I already counted it for you!" Ive had people compare our company to others asking why we don't do this like them and why don't we have sales like such and such. I really have no professional answer. Obviously if you're ready to go w 209834032 things to buy you dont have THAT much of a problem with it. And last but not least (for awhile... lol) those who try to con you and or make your life a living hell start yelling at you, "I'm always having an issue with you! I'm never coming back again!" (after theyve purchased) I want to ask if they promise to do so. PLEASE go somewhere else. All that threat does is excite me.
Posts: 3748
07/10/2012 1:49 AM
07/10/2012 1:59 AM
SanchezOnFire wrote:Ive had that happen multiple times in the past! People say "Why is it taking so long to get my damn order?" Uhh.. you're staring at your answer buddy. Or they tell me to just open up another register. o_0? How is that going to work when I 1. don't have the codes and 2. am still only one person! I'm not making them stand in line. If they are that fed up with how my manager is running things they should go somewhere else. It'll do us both a favor.
07/10/2012 2:03 AM
07/10/2012 2:04 AM
07/10/2012 2:06 AM
SanchezOnFire wrote:I always try to look at one person at a time rather than a crowd. Its easier. I also been told before to do like 2-3 orders before I fill them and restart. If anyone has a problem with that I tell them thanks for the patience (bitches) lol. I so wish I could say that loud enough for a rude customer to hear. Theres no good way to go about clearing a crowd except for the obvious one by one.
Posts: 13776
07/10/2012 10:01 AM
WarmFuzzies19 wrote:Lo Timbalake wrote:Samantha James wrote:- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.I understand why everyone is getting up in arms about this, because if you just read it for what is written it does seem pretty ridiculous to get upset about. I can't speak for Samantha James, but I'm guessing what upsets her is the tone people take when you don't automatically know all the answers they expect. Sometimes people will say, "I have a hold for Jessica," and if you ask them any other questions they get impatient, rude, and annoyed. Often people will begin panicking because they assume if you don't immediately know what they are talking about, you must have lost their hold... which is of course the end of the world.I work higher end retail at a store that generally does not yield the most obnoxious customers. I am EXTREMELY grateful for the culture of both the employees and customers at my store. Certainly there are little things that annoy me, but my bottom line is customers ought to treat employees as they would hope to be treated themselves. I do not appreciate being treated like I am stupid because a customer doesn't understand exactly how foolish she is. Treat me like a person, trust me to do my job well, and I will take good care of you. You sure like to mention how "high end" your retail job is.
Lo Timbalake wrote:Samantha James wrote:- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.I understand why everyone is getting up in arms about this, because if you just read it for what is written it does seem pretty ridiculous to get upset about. I can't speak for Samantha James, but I'm guessing what upsets her is the tone people take when you don't automatically know all the answers they expect. Sometimes people will say, "I have a hold for Jessica," and if you ask them any other questions they get impatient, rude, and annoyed. Often people will begin panicking because they assume if you don't immediately know what they are talking about, you must have lost their hold... which is of course the end of the world.I work higher end retail at a store that generally does not yield the most obnoxious customers. I am EXTREMELY grateful for the culture of both the employees and customers at my store. Certainly there are little things that annoy me, but my bottom line is customers ought to treat employees as they would hope to be treated themselves. I do not appreciate being treated like I am stupid because a customer doesn't understand exactly how foolish she is. Treat me like a person, trust me to do my job well, and I will take good care of you.
Samantha James wrote:- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.
Posts: 16905
07/10/2012 10:33 AM
SanchezOnFire wrote: And last but not least (for awhile... lol) those who try to con you and or make your life a living hell start yelling at you, "I'm always having an issue with you! I'm never coming back again!" (after theyve purchased) I want to ask if they promise to do so. PLEASE go somewhere else. All that threat does is excite me.
Posts: 35306
07/10/2012 10:44 AM
Lo Timbalake wrote:WarmFuzzies19 wrote:Lo Timbalake wrote:I understand why everyone is getting up in arms about this, because if you just read it for what is written it does seem pretty ridiculous to get upset about. I can't speak for Samantha James, but I'm guessing what upsets her is the tone people take when you don't automatically know all the answers they expect. Sometimes people will say, "I have a hold for Jessica," and if you ask them any other questions they get impatient, rude, and annoyed. Often people will begin panicking because they assume if you don't immediately know what they are talking about, you must have lost their hold... which is of course the end of the world.I work higher end retail at a store that generally does not yield the most obnoxious customers. I am EXTREMELY grateful for the culture of both the employees and customers at my store. Certainly there are little things that annoy me, but my bottom line is customers ought to treat employees as they would hope to be treated themselves. I do not appreciate being treated like I am stupid because a customer doesn't understand exactly how foolish she is. Treat me like a person, trust me to do my job well, and I will take good care of you. You sure like to mention how "high end" your retail job is.Seriously, what the hell is up your ass? I feel like 90% of the things I say, you attack for no reason at all. YES, you're right. When we're talking retail or jobs, I do point out that I work in a different line of retail than someplace like Target or Macys. Why? Because it's a completely different environment. Get over it-- I'm not scampering around talking about how ritzy and well off I am-- if anything it's the opposite.
WarmFuzzies19 wrote:Lo Timbalake wrote:I understand why everyone is getting up in arms about this, because if you just read it for what is written it does seem pretty ridiculous to get upset about. I can't speak for Samantha James, but I'm guessing what upsets her is the tone people take when you don't automatically know all the answers they expect. Sometimes people will say, "I have a hold for Jessica," and if you ask them any other questions they get impatient, rude, and annoyed. Often people will begin panicking because they assume if you don't immediately know what they are talking about, you must have lost their hold... which is of course the end of the world.I work higher end retail at a store that generally does not yield the most obnoxious customers. I am EXTREMELY grateful for the culture of both the employees and customers at my store. Certainly there are little things that annoy me, but my bottom line is customers ought to treat employees as they would hope to be treated themselves. I do not appreciate being treated like I am stupid because a customer doesn't understand exactly how foolish she is. Treat me like a person, trust me to do my job well, and I will take good care of you. You sure like to mention how "high end" your retail job is.
Lo Timbalake wrote:I understand why everyone is getting up in arms about this, because if you just read it for what is written it does seem pretty ridiculous to get upset about. I can't speak for Samantha James, but I'm guessing what upsets her is the tone people take when you don't automatically know all the answers they expect. Sometimes people will say, "I have a hold for Jessica," and if you ask them any other questions they get impatient, rude, and annoyed. Often people will begin panicking because they assume if you don't immediately know what they are talking about, you must have lost their hold... which is of course the end of the world.I work higher end retail at a store that generally does not yield the most obnoxious customers. I am EXTREMELY grateful for the culture of both the employees and customers at my store. Certainly there are little things that annoy me, but my bottom line is customers ought to treat employees as they would hope to be treated themselves. I do not appreciate being treated like I am stupid because a customer doesn't understand exactly how foolish she is. Treat me like a person, trust me to do my job well, and I will take good care of you.
07/10/2012 11:31 AM
WarmFuzzies19 wrote:
I'm sorry, honestly. I didn't even realize I did that a lot. You rub me the wrong way at times, but you've never done anything to me, so my comments are probably uncalled for.
Posts: 5562
07/10/2012 11:33 AM
You're next
Her response? "Yeah. But sorry, I'm not on duty right now." Seriously? You could have told me which aisle to go to in less time than it took you to form that bitchy ass response.
Posts: 1565
07/10/2012 1:22 PM
HalfBloodPrince wrote:Hp GaL04 wrote:When a customer decides to bitch and complain at the total.I work in food service. This is one of my biggest pet peeves. People complaining about a few cents extra are fucking annoying. It's like, are you going to die if you have to pay 50 cents extra than you originally thought? Ugh.
Posts: 29407
07/10/2012 1:51 PM
WarmFuzzies19 wrote:Lo Timbalake wrote:WarmFuzzies19 wrote: You sure like to mention how "high end" your retail job is.Seriously, what the hell is up your ass? I feel like 90% of the things I say, you attack for no reason at all. YES, you're right. When we're talking retail or jobs, I do point out that I work in a different line of retail than someplace like Target or Macys. Why? Because it's a completely different environment. Get over it-- I'm not scampering around talking about how ritzy and well off I am-- if anything it's the opposite. I'm sorry, honestly. I didn't even realize I did that a lot. You rub me the wrong way at times, but you've never done anything to me, so my comments are probably uncalled for.
Lo Timbalake wrote:WarmFuzzies19 wrote: You sure like to mention how "high end" your retail job is.Seriously, what the hell is up your ass? I feel like 90% of the things I say, you attack for no reason at all. YES, you're right. When we're talking retail or jobs, I do point out that I work in a different line of retail than someplace like Target or Macys. Why? Because it's a completely different environment. Get over it-- I'm not scampering around talking about how ritzy and well off I am-- if anything it's the opposite.
WarmFuzzies19 wrote: You sure like to mention how "high end" your retail job is.
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