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07/24/2010 10:22 AM
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07/24/2010 10:33 AM
katierules15 wrote:I thought once you tried to replace something yourself the warranty becomes void?
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07/24/2010 10:35 AM
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07/24/2010 11:08 AM
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07/24/2010 11:29 AM
amyfo wrote:I had a Dell laptop that needed the keyboard to be replaced when I accidentally popped some keys and broke the plastic thing that attaches it. I don't think Creamie voided the warranty. When it happened to me, Dell sent me a new keyboard with instructions on how to replace it myself.
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07/24/2010 11:33 AM
insomniachollie wrote:Have you also considered that maybe they worked out that you tried to replace it yourself and in doing so voided the warranty? In which case packing it back up and sending it back to you as it was would be the entirely correct thing for them to do. Which would also make it a very expensive and futile thing to attempt to sue them.
07/24/2010 11:45 AM
Dana278 wrote:Nicks Twinkie wrote:amyfo wrote:I had a Dell laptop that needed the keyboard to be replaced when I accidentally popped some keys and broke the plastic thing that attaches it. I don't think Creamie voided the warranty. When it happened to me, Dell sent me a new keyboard with instructions on how to replace it myself.This. Dell will send you "parts only" if they think you can fix it yourself -- laptop keyboards are pretty easy to replace. If Dell sent you the part to replace yourself, then it's still under warranty. So basically Creamie fucked up the repair all on her own and now wants to blame someone else? I hope her lawyer knows this piece of information!
Nicks Twinkie wrote:amyfo wrote:I had a Dell laptop that needed the keyboard to be replaced when I accidentally popped some keys and broke the plastic thing that attaches it. I don't think Creamie voided the warranty. When it happened to me, Dell sent me a new keyboard with instructions on how to replace it myself.This. Dell will send you "parts only" if they think you can fix it yourself -- laptop keyboards are pretty easy to replace. If Dell sent you the part to replace yourself, then it's still under warranty.
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07/24/2010 11:54 AM
xVirginWhoCantDrivex wrote: Woah there tiger.And what do you mean she's not the only one who went off on the douchebag salesman? Who else did?
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07/24/2010 11:56 AM
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makesJCadjustHisbuttonfly wrote:xVirginWhoCantDrivex wrote: Sigh...Creamie why do you post this stuff? Do you not see how weird this is? When something doesn't go your way the first time, the next step isn't to threaten to get a lawyer. Mistakes happen. Yes, Dell is obviously at fault by why in the world is a lawyer the first thought? I agree, after the first time you threaten lawsuit? That seems kind of crazy.
xVirginWhoCantDrivex wrote: Sigh...Creamie why do you post this stuff? Do you not see how weird this is? When something doesn't go your way the first time, the next step isn't to threaten to get a lawyer. Mistakes happen. Yes, Dell is obviously at fault by why in the world is a lawyer the first thought?
07/24/2010 11:57 AM
amyfo wrote: I had a Dell laptop that needed the keyboard to be replaced when I accidentally popped some keys and broke the plastic thing that attaches it. I don't think Creamie voided the warranty. When it happened to me, Dell sent me a new keyboard with instructions on how to replace it myself.
07/24/2010 12:02 PM
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07/24/2010 12:39 PM
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