jcsgrrl21 wrote:
We sent in my sisters laptop to them for them to fix the keyboard on it. I had tried doing it myself but when it put the new one on it didn't work so they said to just send it in. Well we sent both the old and new keyboard and here they put the fucking old one back on(it's missing keys) and sent the new one back with us.



Wait! Dell laptops comes with separate keyboards? Huh?
No.  But you can pop it out to replace it -- you can do that to any laptop, really.