Sham99 wrote:
Do you have landline with Comcast or just cable?   If you have landline from them, you can't buy your own modem.  You have to use their modem because they use their enhanced 911 sytem.  They won't let you get away with not renting it if you have their landline.

I'm currently speaking to a tech who says, "here's a list of approved modems for us." She said as long as it is approved I can use it and don't have to continue to rent.

ItsmeCass, the customer service lady I spoke with says it's all interconnected to my modem going in and out. Basically the entire modem shuts off. She said because I'm missing some channels, some are clear and some are pixelated, my signal strength is weak. However, the modem will totally shut off. She tried resending signals to our digital boxes but nothing helps.

Edited By: LoungeChair 07/18/2010 9:07 PM. Edited 1 times.