I was always a fan of her music but this video completely had me sold on how truly down to earth she is. I mean it wasn't like I heard bad things about her, even before the breakup happened I remember fans stating how personable she was and how distant the other girls were. It wasn't until the break up did all that crap happen and now all I hear again is good things. And you are right good PR but this let me know, okay she is really sweet (I am never a fan of a person's personality so niceness is just a plus). I mean look at how irritated and rushed she was but she still stopped to help that fan out.