I'm sorry but we still don't know if this woman was really telling the truth, she could very easily say that "oh sorry, yeah it was really bad I had to take him to the hospital and then he needed surgery" and it could very well all be a lie. That's the only proof they have and if this woman has been shaddy in the past...

IF it turns out she wasn't lying I hope her husband is well but still in any case she should have called. Because you damn well know if she had a car to lend out she'd be flippin a shit too, I think we all would.