I got the impression, it was her MIL giving her the look and that's why she was trying to be so nice and pretty. Although these commercials, trying act as if Payless is the shit and THEY SIZE YOUR FEET! Anytime I've been in a Payless, there is 1 worker, behind the register and you're lucky if you get a smile It's $5 for plastic crap, it isn't that big of a deal