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Posts: 35306
07/09/2012 9:21 PM
Lo Timbalake wrote:Samantha James wrote:- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.I understand why everyone is getting up in arms about this, because if you just read it for what is written it does seem pretty ridiculous to get upset about. I can't speak for Samantha James, but I'm guessing what upsets her is the tone people take when you don't automatically know all the answers they expect. Sometimes people will say, "I have a hold for Jessica," and if you ask them any other questions they get impatient, rude, and annoyed. Often people will begin panicking because they assume if you don't immediately know what they are talking about, you must have lost their hold... which is of course the end of the world.I work higher end retail at a store that generally does not yield the most obnoxious customers. I am EXTREMELY grateful for the culture of both the employees and customers at my store. Certainly there are little things that annoy me, but my bottom line is customers ought to treat employees as they would hope to be treated themselves. I do not appreciate being treated like I am stupid because a customer doesn't understand exactly how foolish she is. Treat me like a person, trust me to do my job well, and I will take good care of you.
Samantha James wrote:- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.
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