Samantha James wrote:
CAMiiLLE wrote:
- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.

Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift?


I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.
Or people could just describe the item, so that I can find it. Maybe it's just me but I would just go "Hi, I put a blue dress on hold for Jessica." I have to pull the information out of some people piece by piece. There are people waiting in line behind you and things would go a lot faster for yourself and others if you just communicate what you need from me. Nothing lazy about it.


To be fair I usually start out with the general information first because half the time people will push you off on to someone else and I'm not going to explain myself 18 times.  This isn't just retail but other things too.  So I start out with general info to get to the right person and when I have that person I will give them the details.