WarmFuzzies19 wrote:
Samantha James wrote:
CAMiiLLE wrote:

Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift?


I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.
Or people could just describe the item, so that I can find it. Maybe it's just me but I would just go "Hi, I put a blue dress on hold for Jessica." I have to pull the information out of some people piece by piece. There are people waiting in line behind you and things would go a lot faster for yourself and others if you just communicate what you need from me. Nothing lazy about it.
ITA agree with Camille. It takes what, maybe 20 seconds to ask a follow up question or two? This is what we're paid for. People aren't mindreaders, and most aren't automatically going to volunteer all the information you need in their first sentence, because: (1) they probably don't want to bombard you, and (2) they don't know exactly what you need. Kinda like how when I order food and the person answers the phone, the first thing I say is that I want to place an order for delivery, not my name, address and entire order.
Yea... I thought this was strange as well. Are people putting so many different items on hold every day that you aren't able to scan the hold rack when you get there just so that when someone comes in you don't have to act totally clueless? Most of the time when I say I have something on hold the person is able to locate it pretty quickly, even if they aren't the person that put it on hold for me.