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Posts: 25270
07/09/2012 1:26 PM
Siiiiiiiiiiiiiiiiiiiiigh.
CAMiiLLE wrote:- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen. Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift? I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.
- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.
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