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Not sure if this is a Chicago problem. But my soph year my phone did not work in my dorm. i literally would have to go outside and down the block to the park to use the phone. When my mother asked what we could do customer service said buy an antenna to stick out the window, and it might work.... I then had a problem in my sublease apartment that summer, mind you I had two different phones in the apartment. And in my new place I have some dead zones on my couch, with the iPhone.

After Katrina my parents moved to Mississippi their phones didn't work in the town they lived in, they would literally have to drive out of the city limits, but my aunt who had a brick phone with ATT had her phone work everywhere and she was their neighbor while our (updated at the time) nokia flip phones were paper weights in the town . But now because of all of this we have crazy rollover minutes.

But my mother has been with them forever since it was bellsouth so yea 15 years in the game and we are still trucking with them