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Posts: 60500
07/09/2012 4:59 PM
Posts: 9944
07/09/2012 5:52 PM
WarmFuzzies19 wrote: Samantha James wrote: CAMiiLLE wrote: Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift? I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.Or people could just describe the item, so that I can find it. Maybe it's just me but I would just go "Hi, I put a blue dress on hold for Jessica." I have to pull the information out of some people piece by piece. There are people waiting in line behind you and things would go a lot faster for yourself and others if you just communicate what you need from me. Nothing lazy about it. ITA agree with Camille. It takes what, maybe 20 seconds to ask a follow up question or two? This is what we're paid for. People aren't mindreaders, and most aren't automatically going to volunteer all the information you need in their first sentence, because: (1) they probably don't want to bombard you, and (2) they don't know exactly what you need. Kinda like how when I order food and the person answers the phone, the first thing I say is that I want to place an order for delivery, not my name, address and entire order.
Samantha James wrote: CAMiiLLE wrote: Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift? I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.Or people could just describe the item, so that I can find it. Maybe it's just me but I would just go "Hi, I put a blue dress on hold for Jessica." I have to pull the information out of some people piece by piece. There are people waiting in line behind you and things would go a lot faster for yourself and others if you just communicate what you need from me. Nothing lazy about it.
CAMiiLLE wrote: Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift? I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.
Posts: 13776
07/09/2012 6:05 PM
Samantha James wrote:- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.
Posts: 21972
07/09/2012 8:48 PM
Posts: 44087
07/09/2012 9:08 PM
Biggest Know It All '09
WarmFuzzies19 wrote:Samantha James wrote:CAMiiLLE wrote: Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift? I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.Or people could just describe the item, so that I can find it. Maybe it's just me but I would just go "Hi, I put a blue dress on hold for Jessica." I have to pull the information out of some people piece by piece. There are people waiting in line behind you and things would go a lot faster for yourself and others if you just communicate what you need from me. Nothing lazy about it. ITA agree with Camille. It takes what, maybe 20 seconds to ask a follow up question or two? This is what we're paid for. People aren't mindreaders, and most aren't automatically going to volunteer all the information you need in their first sentence, because: (1) they probably don't want to bombard you, and (2) they don't know exactly what you need. Kinda like how when I order food and the person answers the phone, the first thing I say is that I want to place an order for delivery, not my name, address and entire order.
Samantha James wrote:CAMiiLLE wrote: Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift? I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.Or people could just describe the item, so that I can find it. Maybe it's just me but I would just go "Hi, I put a blue dress on hold for Jessica." I have to pull the information out of some people piece by piece. There are people waiting in line behind you and things would go a lot faster for yourself and others if you just communicate what you need from me. Nothing lazy about it.
Posts: 25393
07/09/2012 9:14 PM
Samantha James wrote: CAMiiLLE wrote: - Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift? I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.Or people could just describe the item, so that I can find it. Maybe it's just me but I would just go "Hi, I put a blue dress on hold for Jessica." I have to pull the information out of some people piece by piece. There are people waiting in line behind you and things would go a lot faster for yourself and others if you just communicate what you need from me. Nothing lazy about it.
CAMiiLLE wrote: - Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.Maybe you guys need to create a system. Why ask a customer for their name when they put things on hold then? How is a customer supposed to know you just started your shift? I understand some of you guys have legitimate annoying pet peeves but some are just lazy about their job.
- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.
Posts: 35306
07/09/2012 9:21 PM
Lo Timbalake wrote:Samantha James wrote:- Coming up and saying "I have a hold for Jessica" or "I called earlier about a table." It's 3:30pm. My shift started at 3:00pm and I don't know anything about your table. You have to provide specifics when you come to pick something up. I shouldn't have to go "What was the item you put on hold?" "A dress." "What color is it?" "Blue." I have a lot of hold items and without a description, it's kind of tricky to find your item. I can certainly find out where it is but I need you to provide a description for that to happen.I understand why everyone is getting up in arms about this, because if you just read it for what is written it does seem pretty ridiculous to get upset about. I can't speak for Samantha James, but I'm guessing what upsets her is the tone people take when you don't automatically know all the answers they expect. Sometimes people will say, "I have a hold for Jessica," and if you ask them any other questions they get impatient, rude, and annoyed. Often people will begin panicking because they assume if you don't immediately know what they are talking about, you must have lost their hold... which is of course the end of the world.I work higher end retail at a store that generally does not yield the most obnoxious customers. I am EXTREMELY grateful for the culture of both the employees and customers at my store. Certainly there are little things that annoy me, but my bottom line is customers ought to treat employees as they would hope to be treated themselves. I do not appreciate being treated like I am stupid because a customer doesn't understand exactly how foolish she is. Treat me like a person, trust me to do my job well, and I will take good care of you.
Posts: 13138
07/09/2012 9:26 PM
nicksdolphin wrote:Can I ask a question? I honestly want to know, I am not trying to be rude or anything. I hate being asked for my card/ID after I have to swipe my credit card myself. If you're going to need those things, why don't you swipe the things yourself? The convenience is gone if I have to give it to you after I put it away. The credit card Merchant Rules agreements all say you cannot refuse a card because someone doesn't show you this information. However, most retailers still ask for it. Why is that? Just for an identity theft precaution?
07/09/2012 9:30 PM
Ninido wrote:nicksdolphin wrote:Can I ask a question? I honestly want to know, I am not trying to be rude or anything. I hate being asked for my card/ID after I have to swipe my credit card myself. If you're going to need those things, why don't you swipe the things yourself? The convenience is gone if I have to give it to you after I put it away. The credit card Merchant Rules agreements all say you cannot refuse a card because someone doesn't show you this information. However, most retailers still ask for it. Why is that? Just for an identity theft precaution?"we" are trying to do you, the customer, a favor by ensuring no random jackass is using your card for a shopping spree. I keep my bank card behind my ID in my cardholder and just pull both out when I use credit and if they look - cool, if not.. whatever. Even if it requires pulling my ID/wallet/whatever back out I'd rather someone check then just be okay with it and let some fucktard get away with that shit. At one job, on larger purchases we'd ALSO swipe your CC in our ID-check machine to ensure the info matched AND check the last 4 printed on the receipt. *Safety over scams.*
Posts: 12258
07/09/2012 9:44 PM
toastnojelly wrote:Omg im on a roll this one is good. Customer asks since she cant get these items at the competitor store her husband works at because they are out of stock, can she buy them here and use his 10% off discount he would get at his store. Um, no. I actually laughed.
Posts: 9548
07/09/2012 9:50 PM
The Dude Abides
Posts: 52963
07/09/2012 9:53 PM
Posts: 20827
07/09/2012 10:08 PM
Keep Calm and STFUZombpocalypse ReadyFaster than a locomotive '12
07/09/2012 10:25 PM
AudaciousAudrey wrote:Ninido wrote:nicksdolphin wrote:Can I ask a question? I honestly want to know, I am not trying to be rude or anything. I hate being asked for my card/ID after I have to swipe my credit card myself. If you're going to need those things, why don't you swipe the things yourself? The convenience is gone if I have to give it to you after I put it away. The credit card Merchant Rules agreements all say you cannot refuse a card because someone doesn't show you this information. However, most retailers still ask for it. Why is that? Just for an identity theft precaution?"we" are trying to do you, the customer, a favor by ensuring no random jackass is using your card for a shopping spree. I keep my bank card behind my ID in my cardholder and just pull both out when I use credit and if they look - cool, if not.. whatever. Even if it requires pulling my ID/wallet/whatever back out I'd rather someone check then just be okay with it and let some fucktard get away with that shit. At one job, on larger purchases we'd ALSO swipe your CC in our ID-check machine to ensure the info matched AND check the last 4 printed on the receipt. *Safety over scams.*Great, but like nicksdolphin said, technically the retailer is not allowed to refuse a sale based on someone refusing to show their ID, so what's the point? Obviously the honest people will happily show their IDs.
07/09/2012 10:27 PM
Posts: 3773
07/09/2012 11:05 PM
Posts: 11721
07/09/2012 11:25 PM
07/09/2012 11:29 PM
babyle wrote: *When trying on ANY undergarments, please keep your own bottoms on. C'mon, ladies.
07/09/2012 11:33 PM
simplyg wrote:babyle wrote: *When trying on ANY undergarments, please keep your own bottoms on. C'mon, ladies. This is exactly why I always order my undergarments rather than buying them off the rack/shelf. People are vile.
Posts: 3748
07/09/2012 11:35 PM
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